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Relaxbro offers delivery throughout the 48 contiguous United States. Whether your home is on the East Coast, West Coast, Midwest or South, we work with professional freight networks to bring your massage chair directly to you.

For Alaska, Hawaii or other non-contiguous destinations, please contact our team for availability and a custom shipping quotation.

Most orders are prepared for shipment within approximately 1–3 business days. Once dispatched, typical freight transit within the contiguous United States is approximately 5–10 business days.

Actual timing may vary by destination, local freight terminal, weather, holidays and appointment availability. Large-item freight deliveries may also require the carrier to contact you before final delivery.

Premium White Glove Delivery may be available in many service areas.

Depending on your ZIP code and selected service, White Glove delivery can include inside delivery, room placement, unpacking, basic assembly and removal of packaging materials.

Because service coverage varies by location, we recommend contacting Relaxbro before or immediately after placing your order if you would like White Glove service.

Standard massage-chair delivery is handled through a professional large-item freight network.

The exact handoff procedure may differ by carrier and local terminal. Standard freight service generally does not include full room placement, stair carry or assembly unless those services have been specifically arranged.

Once your order has been dispatched and scanned into the carrier network, tracking information will become available.

For large-item freight shipments, the local delivery terminal may also contact you by phone or text to arrange a suitable delivery window.

Our standard U.S. delivery program is designed for the 48 contiguous states.

Alaska, Hawaii and other non-contiguous destinations may require special logistics arrangements. Please contact our support team for availability and a custom quotation.

Most Relaxbro massage chairs arrive substantially pre-assembled.

Depending on the model, setup may involve attaching selected side or foot components, connecting cables and positioning the chair before powering it on.

If you prefer a completely hands-off experience, ask us about White Glove Delivery in your area.

Before delivery, measure the narrowest doorway, hallway, elevator entrance and any tight turns between your entrance and the chair's final location.

Because dimensions vary by model, compare your measurements with the product specifications or contact Relaxbro with your selected model and doorway dimensions.

Upstairs placement may be possible through a qualified White Glove delivery team, depending on staircase width, turns, access conditions and local service availability.

Stair carry is not automatically included with standard freight delivery. Please tell us about stairs or access restrictions before delivery so the correct service can be arranged.

Yes. Relaxbro massage chairs can generally be positioned on common residential flooring surfaces.

On delicate hardwood, natural stone or other premium flooring, we recommend using a suitable protective mat or furniture pad to help distribute weight and protect the floor when the chair is moved.

Place the chair near an appropriate grounded household outlet and follow the electrical requirements shown in the product manual for your specific model.

For best practice, avoid using damaged adapters, overloaded power strips or unsuitable extension cords.

A premium massage chair contains moving rollers, motors, actuators and air pumps, so a low operational sound is normal.

Relaxbro products are engineered to keep mechanical presence unobtrusive during normal use. If you notice a sudden, unusually loud or significantly different sound, stop using the chair and contact support.

Relaxbro combines body-position sensing, programmed movement logic and adaptive massage sequences to create experiences designed around different relaxation and recovery scenarios.

Depending on the model and selected program, the chair may adjust roller position, rhythm, intensity, air compression and movement sequencing to create a more personalized experience.

Many owners enjoy their massage chair as part of a regular daily relaxation routine.

Follow the recommended session durations in your model's manual, begin with a comfortable intensity, and give your body time to adjust — particularly when using deeper massage programs.

Yes. Anyone who is pregnant, has an implanted medical device, circulatory concerns, severe osteoporosis, a recent surgery or injury, or another significant medical condition should seek appropriate medical guidance before using a massage chair.

A Relaxbro massage chair is designed for comfort and wellness use and is not intended to diagnose or treat a medical condition.

Contact Relaxbro as soon as possible if you need to change your delivery address, model selection or order details.

We will do our best to accommodate changes before fulfillment. Once an oversized item has entered the freight network, cancellation or rerouting may no longer be possible or may involve additional logistics costs.

Available payment methods are displayed securely during checkout and may vary depending on your location, device and payment provider.

All available options will be shown before you complete your purchase.

Because massage chairs are large, specialized products, returns require coordinated freight handling.

Return eligibility, applicable time periods, product condition requirements and logistics costs are governed by the Relaxbro return policy in effect for your purchase.

Please contact us before arranging any return shipment so our team can provide the correct instructions.

Relaxbro products include applicable limited warranty coverage for eligible manufacturing or component issues.

Exact coverage, duration and service terms may vary by model and purchase. Please refer to the warranty information supplied with your product or contact Relaxbro with your order number and model.

If you notice visible shipping damage, document the condition of the carton and product with clear photographs and retain the packaging.

Contact Relaxbro promptly with your order details and photos so our support team can review the situation and coordinate the appropriate next step.

Relaxbro support is available for delivery questions, installation guidance, product operation, troubleshooting, warranty support and ownership assistance.

When contacting us, including your order number and product model will help us assist you more efficiently.